1. Can I place orders for International addresses

Yes, in step 1 of the check out process there are plenty of fields for extended addresses as well as a pull down menu listing all countries we ship to.

We also recommend you review the "International Orders" questions in the FAQ section.

2. Do you offer gift boxes?

Yes, on the item's page and in step 2 of the check out process you will be given the option to add a gift box and/or gift messaging to all applicable items. Some items are not available for gift boxing due to their size or weight.

1. Attention residents of Alaska & Hawaii

For the standard "ground" delivery fee, we will ship by U.S. Airmail. This type of shipment takes up to 2 weeks.Otherwise, you may choose between Federal Express overnight or 2nd day delivery services. Please add one day to the expedited delivery time frame for Hawaii and Alaska orders.

The shipping cost will be the standard delivery fee plus $19.00 for the 2nd day service. For the next day service the standard delivery fee plus $23.00 will apply.

2. How do I check or track my order status?

You can check your order and shipping status by clicking here.

Or

Please contact us in Live Chat or at 1-800-422-2770 between the hours of 6am to 11pm. Mountain Time. We would be happy to check your shipment status and track any packages out for delivery.

3. What are your shipping costs?

Jewelry Orders

Our jewelry arrives in a complimentary jewelry box.

Standard delivery for jewelry-only orders is 5-7 business days and is a flat rate of $9.95 for shipping and handling. Faster delivery is available for an additional $3 for 2nd Day Air service, $13 for overnight service and $17 for priority overnight service. If your jewelry merchandise total is over $1,000 we will waive the shipping and handling costs. If you choose Overnight Delivery, additional charges will apply. Please enter a physical address as FedEx cannot deliver to a P.O. Box.

International Orders

For shipments outside the continental USA, please phone our Customer Service Center at 1-800-422-2770 or contact us in Live Chat. Customers are responsible for international duties, taxes and refused shipping charges.

4. What shipping methods do you use?

Our jewelry arrives in a complimentary jewelry box.

Our packages are sent via the U.S. Postal Service, Federal Express or through freight carriers for oversized items such as furniture.

5. When can I expect my expedited shipment to arrive?

We have two expedited options, FedEx Next Day service and FedEx Second Day service.

FedEx Next Day delivers the following business day (Monday - Friday) after shipment. FedEx 2 day delivers two business days (Monday - Friday) after shipment.

Orders typically ship the same day if we receive them by 3:00 p.m. Mountain Time. Shipment occurs the following business day (Monday - Friday) if orders are received after 3:00 p.m. Mountain time.

Saturday delivery is available with certain restrictions. Please contact us at 1-800-422-2770 or in Live Chat if you have questions about this service.

2. How do I check or track my order status?

You can check your order and shipping status by clicking here.

Or

Please contact us in Live Chat or at 1-800-422-2770 between the hours of 6am to 11pm. Mountain Time. We would be happy to check your shipment status and track any packages out for delivery.

3. What are your shipping costs?

If Your Order TotalsAdd

If Your Order TotalsAdd

Up to $44.99$6.95

$100.00 to $124.99$15.95

$45.00 to $64.99$10.95

$125.00 to $174.99$17.95

$65.00 to $99.99$13.95

$175.00 and Over$19.95

Jewelry Only (Ground Shipping)$9.95

Jewelry Only (2-Day Expedited)+$3.00

Free Standard Shipping on Gift Cards. Additional Charges for Upgraded Shipping.

For full shipping details click here

Jewelry Orders

Our jewelry arrives in a complimentary jewelry box.

Standard delivery for jewelry-only orders is 5-7 business days and is a flat rate of $9.95 for shipping and handling. Faster delivery is available for an additional $3 for 2nd Day Air service, $13 for overnight service and $17 for priority overnight service. If your jewelry merchandise total is over $1,000 we will waive the shipping and handling costs. If you choose Overnight Delivery, additional charges will apply. Please enter a physical address as FedEx cannot deliver to a P.O. Box.

International Orders

For shipments outside the continental USA, please phone our Customer Service Center at 1-800-422-2770 or contact us in Live Chat. Customers are responsible for international duties, taxes and refused shipping charges.

4. What shipping methods do you use?

Our jewelry arrives in a complimentary jewelry box.

Our packages are sent via the U.S. Postal Service, Federal Express or through freight carriers for oversized items such as furniture.

5. When can I expect my expedited shipment to arrive?

We have two expedited options, FedEx Next Day service and FedEx Second Day service.

FedEx Next Day delivers the following business day (Monday - Friday) after shipment. FedEx 2 day delivers two business days (Monday - Friday) after shipment.

Orders typically ship the same day if we receive them by 3:00 p.m. Mountain Time. Shipment occurs the following business day (Monday - Friday) if orders are received after 3:00 p.m. Mountain time.

Saturday delivery is available with certain restrictions. Please contact us at 1-800-422-2770 or in Live Chat if you have questions about this service.

1. Can I place an order now and send you a check?

Our system is unable to receive orders or hold merchandise without a valid payment attached. Please submit your check orders via U.S. Mail to: Sundance Catalog Company P.O. Box 30307 Salt Lake City, UT 84130-0307

2. Can I use a Sundance gift card or coupon as payment?

Yes! During your check out, you may enter in your gift card or coupon number for easy payment. The dollar amount is already stored in our files and will be automatically calculated.

3. Which credit cards do you accept?

We accept MasterCard, Visa, American Express and Discover cards.

4. Why am I charged a shipping surcharge?

Shipping surcharges are an additional fee added to items that are heavy and/or oversized. The carrier will charge additional money for items that are large and assessing this surcharge instead of getting individual shipping quotes makes the order entry process quicker. Your original shipping and handling charges are taken into consideration when setting this fee so that you only pay the correct amount of shipping costs.

5. Why are orders shipped to some states taxed?

Due to state laws governing physical address presence and economic nexus, we are required to collect sales tax in AL, AR, AZ, CA, CO, CT, DC, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

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